Raja Luck - Privacy Policy

Information We Collect

Personal Information You Provide

When you register an account, make a deposit, or contact our support team on Raja Luck, we collect your full name, date of birth, email address, and mobile number (required for OTP-based verification). To comply with KYC regulations, we also collect government-issued identity documents such as your Aadhaar card, PAN card, or Voter ID. Payment details, including bank account numbers, IFSC codes, and UPI handles linked to services such as PhonePe, Google Pay (GPay), Paytm, or BHIM, are collected when you initiate a deposit or withdrawal.

Information Collected Automatically

When you visit therajaluck.co.in, our systems automatically record your IP address, approximate location at state or city level, device type, browser version, and operating system. We also log pages visited, time spent on each section, and clickstream data to understand how users navigate the platform. Cookies and similar tracking technologies are used to maintain your session, remember language preferences, and detect unusual login activity. You may disable cookies through your browser settings; however, doing so may affect certain platform features such as auto-login and personalised game recommendations.

Information From Third Parties

We may receive supplementary information from licensed identity verification partners, payment processors, and fraud-prevention services. For example, when you complete a KYC check, a verification partner confirms whether the name on your PAN card matches our records before your withdrawal request is approved. We may also receive risk signals from payment gateways such as Razorpay or Cashfree to flag potentially fraudulent transactions, helping us protect your account and comply with Reserve Bank of India (RBI) guidelines on digital payments.

How We Use Your Information

Account Management and Service Delivery

We use your information to create and manage your Raja Luck account, process deposits and withdrawals through UPI or net banking, and provide uninterrupted access to platform features. Withdrawal requests are cross-checked against your registered bank details to prevent misdirected transfers. Identity documents are verified before your first withdrawal is released, a standard step across Indian gaming and fintech platforms that protects both users and the platform from fraudulent claims.

Legal and Regulatory Compliance

As a platform operating in India, we are required to verify user identities, detect and prevent money laundering, and adhere to applicable anti-money laundering (AML) and KYC regulations. Your data may be disclosed to regulatory bodies or law-enforcement agencies where we are legally obligated to do so. Transaction records are retained for a minimum of five years in line with standard regulatory requirements, and your identity documents are stored in encrypted form on servers located within India.

Communications and Responsible Gaming

We use your contact details to send transactional notifications, such as deposit confirmations, withdrawal status updates, and account security alerts, via SMS or email. Promotional offers are sent only where you have opted in, and you may withdraw that consent at any time using the unsubscribe link in any email. We also analyse gameplay and transaction history to identify patterns that may indicate problem gambling, such as a sharp increase in deposit frequency over a 48-hour window. Where such patterns are detected, we may apply safeguards including deposit limits or a temporary cooling-off period in fulfilment of our responsible gaming commitments.

Your Rights

Access, Correction, and Deletion

You have the right to request a copy of the personal data Raja Luck holds about you, to correct inaccurate information, for example, a misspelled name or an outdated mobile number, and to request deletion of your account and associated data where no overriding legal obligation requires us to retain it. Requests for data deletion will be processed within 30 days. Note that transaction records required for regulatory compliance will be retained for the legally mandated period even after account closure.

Consent and Objection

Where we rely on your consent to process personal data, such as for marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You also have the right to object to processing carried out for platform analytics or profiling purposes. To exercise any of these rights, contact our support team using the details in the section below, and we will respond within 15 business days.

Contact Us

For any privacy-related queries or to exercise your data rights, please email us at [email protected]. We aim to respond to all privacy requests within 15 business days.